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Shipping & Returns

Wedding Secret ships Australia Wide.  Freight cost is calculated upon checkout.

Orders will usually ship within 1 to 2 business days, after payment has been processed & cleared.  (Please add 3-4 weeks for personalised orders - in peak wedding season this may vary.)

Australia: From 3 to 10 business days

Wedding Secret endeavours to process and dispatch orders promptly and efficiently. In rare cases, an item may not be in stock at the time of purchase and may take a few additional days to obtain. Should there be an issue with your order, we will contact you by telephone or email to advise. If an item is needed for a special event, ordering ahead will give you the best chance of receiving your parcel on time.

WHAT WILL HAPPEN IF YOU ARE NOT AT HOME WHEN WE DELIVER?


The courier driver will leave a card notifying that they attempted to deliver your order. You will then need to collect your parcel from their depot or incur an additional $10.00 delivery fee for the courier to deliver your order the next day. If you do not wish to incur this $10.00 fee please state on your order "Leave at door if no one home". Wedding Secret will not be responsible for misplaced or stolen orders left at your premises under this arrangement.

Refunds and Exchanges 

Wedding Secret will gladly refund or exchange a product (*conditions apply) only if the product is deemed to be faulty by Wedding Secret.

We stand behind our products 100 per cent. If you are not completely satisfied, you must contact us within 10 days for an exchange*. NO RETURNS WILL BE ACCEPTED WITHOUT PRIOR APPROVAL. Exchange credit amounts for any returns will apply only to the purchase price of the product. Shipping and processing charges will not be refunded.

*Conditions: If you wish to return a product because it is faulty please return to Wedding Secret in its original packaging. No returns or exchanges will be accepted after 28 days from date of invoice for any reason.

*IMPORTANT
No returns on opened products, food/candy items or coloured decorations such as streamers, candles, etc. Items personalised as per order cannot be returned.
NOTE: Colours vary slightly due to the manufacturing process specific to each product. Although it is impossible to achieve an exact colour match for every item, small variations in colour serve to enhance the overall effect of your colour scheme. Products seen on the online catalogue do not always represent an identical colour match. Colour reproduction is limited by various situations beyond our control such as the hue/contrast settings on your monitor.

Shipping & Returns Policies

The shipping time guides provided on this website are quoted by Australia Post and indicate approximate shipping times only - Unfortunately they are not guaranteed delivery times.

Wedding Secret cannot be held responsible for delays in parcels arriving at their destinations. This includes, but is not limited to: delays with any nominated carriers or carrier agents/representatives, delays in customs processing and clearance, delays resulting from industrial strikes / protests /wars /natural disasters.

Wedding Secret package every order very carefully; however we can not guarantee delicate handling once the package has left our premises. We claim no responsibility for lost or damaged articles.

Wedding Secret is more than happy, and extremely willing, to provide assistance in locating any delayed or missing parcels, however we cannot be held responsible for parcels declared lost by the postal service.

Thanks ..... and we sincerely appreciate your business !!


 

 

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