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FAQ

We have compiled the most commonly asked questions below. If you can't find the answer to a question you have please contact us - weddings@weddingsecret.com.au

What payment methods do you accept?
We accept Bank Deposit or PayPal.
Orders will only be shipped once payment is cleared.

When will my order be shipped?
Wedding Secret endeavours to process and dispatch orders promptly and efficiently. In rare cases, an item may not be in stock at the time of purchase and may take a few additional days to obtain. If an item is needed for a special event, ordering ahead will give you the best chance of receiving your parcel on time.

Orders will usually ship within 2 to 3 business days after payment has been processed & cleared. Personalised orders please add extra 3-4 weeks. (This time may vary during peak wedding season.)

Australia: From 3 to 12 business days

What shipping options are available?
Australian orders: These are sent by Parcel Post with Australia Post or with a local courier. Charges are calculated as you proceed through the checkout.

How secure is my online order?
Your online orders are secure. Wedding Secret uses PayPal’s Internet Payment Gateway to provide a secure environment for the authorisation of credit card transactions over the Internet. Confidential information including client credit card details are not passed on to us.

How do I contact you?
You can contact us via the "contact us" page located in the storefront. We will respond to all emails within 24 hours and usually much quicker than this.
Our aim is to ensure that our customers are happy with our service and products and that you come back again and recommend us to your friends and family. 

 

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